Privacy Policy for Payment Processing Solutions - Fee Nexus

1. Information We Collect

When you engage with our services, we may collect the following types of information:

• Personal Information: This includes your name, email address, phone number, and any other details you provide when creating an account or requesting a quote.
• Business Information: Information related to your business, including your merchant statement and transaction details, which helps us tailor our services to meet your unique needs.
• Uploaded Documents: If you upload a merchant statement or other document through our quote form, we store it securely and use it solely to analyze your current payment processing costs and prepare your quote.
• Usage Data: Information on how you access and use our website, including your IP address, browser type, pages visited, and the site that referred you.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Improve Our Services: Your feedback and usage data help us enhance our offerings and optimize your payment processing experience.
• Business Information: Information related to your business helps us tailor our services to meet your unique needs.
• To Communicate with You: We may use your information to contact you by phone, text message (SMS), or email regarding your inquiry, your account, consultations, and important updates about our services. Where required, we will ask for your consent before contacting you by phone or text.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies — including Google Tag Manager, Google Analytics, and related Google advertising products — to understand how visitors use our website and to improve our services. These tools may collect information such as your IP address, device and browser type, pages viewed, and how you interact with our site.

• Necessary Cookies: Required for the website to function properly (e.g. remembering your cookie preferences). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site (e.g. Google Analytics) so we can improve it. Only set with your consent.
• Marketing Cookies: Used to measure the effectiveness of our advertising and, where applicable, show you more relevant ads (e.g. Google Ads). Only set with your consent.
• Your Choices: You can accept, reject, or customize non-essential cookies at any time using the cookie preferences link in our website footer, or through our Cookie Policy page.

4. Sharing Your Information

We do not sell your personal information for money. However, under some state laws, sharing information with advertising or analytics partners (such as Google) so they can help measure or serve ads may be considered a "sale" or "share" of personal information. We may share your information in the following circumstances:

• With Our Partners: We may share your information with trusted partners who assist us in providing our services and ensuring compliance with applicable laws.
• With Analytics and Advertising Providers: Such as Google (via Google Tag Manager/Analytics/Ads), subject to your cookie preferences.
• For Legal Reasons: We may disclose your information if required by law or to protect our rights, privacy, safety, or property, or that of others.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information, including of any merchant statements or financial documents you upload. Our partners' ongoing monitoring and our boutique approach ensure that your data is handled with the utmost care, providing you with peace of mind as we work together to transform your payment processing.

6. Your Rights

You have the right to:

• Access Your Information: Request a copy of the personal information we hold about you.
• Correct Your Information: Request corrections to any inaccurate or incomplete data.
• Request Deletion: Request the deletion of your personal information, subject to our legal obligations.
• Opt Out of Cookies: Reject or customize non-essential cookies at any time via our cookie preferences link.

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete it, the right to correct it, and the right to opt out of the "sale" or "sharing" of your personal information (including for cross-context behavioral advertising).

• Do Not Sell or Share My Information: You can opt out of the sharing of your information with advertising/analytics partners at any time using the "Do Not Sell or Share My Personal Information" link in our website footer.
• No Discrimination: We will not discriminate against you for exercising any of these rights.
• How to Exercise Your Rights: Contact us using the details in the section below, or use the cookie preferences link, to submit a request.

8. Other State Privacy Laws

Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws may have similar rights to access, correct, delete, and opt out of the processing of their personal information for targeted advertising. You can exercise these rights using the contact details below.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

• Email: [email protected] | [email protected]
• Phone: 727-455-9870
• Address: 6600 SW 114th Street, Miami, FL 33156